Rose Conway-Walsh (Mayo, Sinn Fein) | Oireachtas source

I thank the Chairman for allowing me to contribute. I also thank the witnesses for appearing before the committee. I am sure that every Oireachtas Member will want to be here. We expect there will be seismic change in customer care and customer service from now on.

The impact this has on the productivity of business customers who are waiting weeks and months to have their queries and issues dealt with is completely unacceptable. That is apart from the health, safety and well-being of other customers because they are dependent on the connectivity. I welcome that we will have access to a telephone line. It is ludicrous that Oireachtas Members do not even have a line to get through on.

I want to ask how many customer care staff Eir had in December last year and how many it has now to deal with the queries. When is it going to get the outstanding queries dealt with?