Ms Carolan Lennon:

I do not have the figures for Sligo versus Cork. It is higher in Sligo but I do not have the exact percentage. I think it is higher in Sligo because, to be fair, it was a new contact centre. It literally opened in October of last year. Our Cork and Limerick centres have been there for a long time, with established team leaders, structures and processes. I can send on the exact percentages but it is higher in Sligo. That may have been to do with people who, to be fair to them, were new to Eir, contact centres and the role and found themselves in a very difficult situation from March.