Oireachtas Joint and Select Committees

Wednesday, 18 November 2020

Joint Oireachtas Committee on Transport, Tourism and Sport

National Broadband Plan Roll-out: Discussion

Mr. Peter Hendrick:

To answer the question on the number of homes connected, we have homes that are physically being built at the moment. We will be offering them a service before Christmas, and we will be talking about which homes and how we bring on board the retail operators. We have to manage those 33 retail operators that are on board. We have all had varying degrees of customer experience in regard to utility services. Customer experience is at the forefront of what we want to deliver. There is no point in building a network without it. The customer experience during the connection and in life is critical.

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