Mr. John McKeon:

Everything was fine. There are always issues in IT system implementations. If we had got the scannable certificates from all doctors, we probably would have been able to struggle through but not when there was a scannable certificate issue and a design issue. The only thing we did not do is that we assumed the system would work fine so we trained staff to work with a perfect system. However, when the system was not perfect, we put staff in a difficult situation.