Dr. Colm Henry:

A whole range of services converted to virtual, non-face-to-face, for a variety of reasons during Covid. Back in March and April, when we witnessed the scenes in Bergamo and elsewhere, we had to reconfigure an entire health system in preparation for that. As we redeployed people back to these services we are improving our resilience and our capability to deal with people, both in virtual consultations, which are now quite appropriate in some circumstances, but also in face-to-face consultation.