Mr. Eddie Wilson:

Ryanair has no commercial relationship with travel agents. When all the cancellations came through as a result of Covid-19, we put in a procedure because under law we have the liability to the passenger. Passengers who bought their flights through travel agents, and in many cases have been ripped off by travel agents because they add on to our fares and the charges for seats and bags, can get their money back directly. If the travel agents have a group of people, they can sign a waiver to say the travel agents can get it. Many travel agents have availed of this but we have no commercial relationship with them. The people who want their money back are getting their money back. There is a process there and the travel agents need to engage with it and people will get their money back. We have a responsibility to the passenger and not to the travel agent whom we have no commercial relationship with.