Dr. Kevin Kelleher:

We are gaining the information that helps us to a degree. Of course it would be better to have the full thing but we had to balance that with the need to ensure we contacted people as well. It was a balance between the two and we struck an appropriate balance at that time.

I have done a number of the calls, not routinely but occasionally, and on the whole the vast majority of people are very engaged and understand what is going on and participate but occasionally some people find it very difficult. I have not had any really difficult ones but some people have had some extremely difficult calls and that is a problem and a difficulty. They are trying to help and yet they are getting a fair degree of abuse. I have been in the centre when that has happened and one can see the person on our side of the call visibly wilting as a consequence of the call. It is a difficult thing throughout this issue.

The app is a tool. It is not anything other than a tool and it is to help us in our way of dealing with this. My colleagues in public health use the information they get from the app to help them to control what is going on in the circumstances. It becomes more important when it is involved in things like outside events, such as sporting events or things of that nature, and in schools. We use it in those circumstances as a tool to make our assessment. It is not an absolute statement of anything. The reality is one could leave one's phone in one's jacket in a room with people walking in and out of the room. Even though one might not be in the room, one would still get contacted, so we must bear these things in mind. The app is there and it is very effective. As always, we would absolutely suggest that more people should use the app and use it regularly. The more people we can get using it, and using it regularly, the bigger the difference it will make because it gives a mindset to people about what they need to be doing, in that they are thinking about things as a result.

Mr. McCallion could take the question about the cost which I think is the only one we have left.