Ms Derville Rowland:

I want to reinforce Mr. Sibley's point that information and detail is always welcome. We use it to inform our risk assessments and to focus our efforts on areas where our expectations and the requirements are not being met. I heard the Deputy outline the borrower's circumstances. She spoke about a front-line worker, a working family with pressure and people who are doing a very important job. We recognise the need for the system to serve such people to the best effect. I think the Deputy said that at the end of the payment break, their repayment went up by €2,000 even though their income had gone down by €2,000. Our clear expectation is that at the end of a payment break, the options offered should include an extension over a longer period of time or the retention of the current repayment term but with higher options. That is something that should have been applied appropriately and properly. I am sure that if we get information on this case, we will look at it. We have been very clear about that.

The Deputy cited the provisions of the CCMA. The greatest requirement here is for the CCMA to be properly applied to support people who need it at the time. I reinforce what Mr. Sibley has said in this context.

The Deputy also asked us to comment on enforcement. The most effective thing is that the system is working for people to deliver the outcomes they need. That is a key area on which we are focused.

I think we have demonstrated a track record for using all of our powers, including administrative sanctions and fitness and probity directions, to support proper compliance by firms to serve the community we live in. That is something we will always be committed to doing. The best outcome for borrowers is for banks and non-banks to perform well in this regard. This is the key area of supervisory focus for us. We keep all of our options under consideration, as appropriate.