Mr. Paul Hackett:

Bookings were so few at that time that this was not really an issue. To be perfectly honest, I am not aware of this practice going on much. I do not doubt what the Deputy says for one second but the issue was not apparent to us. At the beginning of this pandemic the degree of uncertainty around how things would change and whether flights would restart may have caused airlines to make changes to schedules and rosters very close to the time of departure, as little as a week or two before. For the most part they did their best to keep us up to date. They were putting flights into the system which they probably hoped would operate. I do not know that there was malice in it. The refunds should have been processed by now, but we would not have seen this as a serious problem.