Mr. Paul Hackett:

The submission actually came from the Commission for Aviation Regulation directly to Ryanair. The Irish Travel Agents Association had direct input into that to try to resolve the matter so it was a very pragmatic piece of work aimed at getting the refund issue resolved. That is the single biggest outstanding area of refund. To some extent, while not willing to give excuses to other airlines, Ryanair is working through the trade and complying with its regulations and obligations and the travel trade is doing its utmost to comply.