Mr. Pat Dawson:

It has been the very same experience. Ryanair, in particular, has said that it will not refund travel agents. It has dealt with us for 20 years. It should be hauled over the coals and told to refund the €25 million to customers and not have people sending in utility bills and so on. Ghost flights are another important issue. Regulation 261 does not kick in when a flight flies, and one cannot refund the money. Airlines flew during the summer because it was cheaper to fly than to cancel the flights. We know from people who were on those flights that there might have been eight or ten people on them, where the airline was paid for 70 or 80 of the load factor, so they were still making money. The Government must look, via the package travel directive, to see about cancelled flights. If there is no non-essential travel, the flight should be cancelled and customers refunded their money.