Ms Mary Dunnion:

The Deputy quoted from the report, and that would have been our experience across residents, a significant number of relatives of residents whom we met and staff working in centres. It was an extremely difficult time. We, as a health and social care service, were learning like everyone else in the world. There is no doubt that the response that was required was not immediate. However, over the period of the first wave of Covid-19, huge structures have been put in place. We see evidence of that now when, sadly, there is more evidence of outbreaks.