Mr. Dermot O'Leary:

They are, and the Deputy's analysis is quite correct. There is a relationship between the bus driver and the passenger that would be found on other modes. We always go to great lengths to explain to people, when we are talking about the bus industry in particular, that there is a community or family between the passenger and the driver.

To respond to the root of the question, there is compliance as high as 90%, we believe. That is anecdotal, and I presume the companies will come back with empirical evidence about that. It took a while but we got there. There is satisfaction, despite a few caveats and incidents, some of which have been on social media, as the Deputy noted. She did not ask this question, but one aspect that has been demonstrated quite clearly today already is the disparate groups, including us and our colleagues in the taxi industry, that do not have a central forum to discuss all the issues that concern them. One startling statistic I might cover later in the meeting is that there were 290 million journeys on public transport last year. That was with a full taxi service operating in addition. If a full taxi service is not operating, we cannot cater for 290 million, even if demand returns to normal levels, and it will not do so as quickly as that. Without a fully operating taxi industry, we certainly cannot envisage operating at that level again.