Dr. Joseph Duffy:

For some young people, it is an adjustment, particularly if they were attending the service before and had relationships with particular clinicians. For some other young people, the idea of getting support online is a very good introduction because they can do that anonymously and build up their confidence in terms of connecting with it. We are seeing a 50-50 split between phone and video. There are certainly young some young people who need the one-to-one support because, based on family circumstances or the physical space at home, they may not have a safe space in which to make a call.