Ms Kate Mitchell:

We need to learn from lessons learned during the Covid-19 crisis in terms of how to engage with people during this time, how to ensure that they are adequately protected during this crisis and that they do not have fears, if they engage with a service, that they will contract Covid-19, that adequate protections are in place, including personal protective equipment, PPE, that a blended approach is taken, and that there is a scaling up of different options of supports, including mental health infrastructure, so that people can access supports from their own homes. They are all the lessons we need to draw on from this time if and when we experience a second wave.