Ms Oonagh Buckley:

There was a differing approach depending on the centre manager. It would probably have been us who first contacted all of the centres saying,

"we need you to start planning for this". The centre managers have responded differently, depending on their different capabilities. One of our key tasks now, applying a risk framework, is to look at those centres that need additional supports from us and to proactively offer them. Since we put in place the call centre and so forth, centre managers are actively encouraged to come to us or come to the safety net line with any concerns that they have, which they do. They ask us for PPE and things that they need or tell us about their concerns about, for example, people wanting to return to the centres. We have a very strong interaction with them now.