Mr. Tadhg Daly:

For the period of early March it was very distressing. I was getting calls from members and dealing with staff and with families. As I said in my statement, our first priority should be the residents because they have had a difficult period with no visitors. They have also lost friends and what they see as their family. It was therefore very difficult and we were exasperated by the lack of engagement, as we saw it at that time.