Ms Mary Dunnion:

The concerns come from staff, families and residents themselves. Predominantly, the issues staff have brought to our attention are the availability of PPE, testing and results, and infection control advice and procedures. Families have raised significant issues around safeguarding; quality of care; communications; the impact of visiting restrictions; social isolation for their families; obviously and very sadly; and the death of residents. Some families expressed concerns about the fact that we were inspecting. Residents have contacted us and predominantly the areas residents have brought to our attention concerns the issue of isolation and not seeing their families and the loneliness associated with that. They also had some concerns around their food within the particular nursing homes.

We follow up on all of the information we receive. Since 1 March we have conducted nearly 200 inspections across the nursing home sector and, as I said, some risk inspections are ongoing. All these concerns are followed through. Everybody gets to speak-----