Dr. Sharon McGuinness:

They were unannounced inspections. What I said about needing to do a planned inspection and contact a company in advance may depend on the type of inspection that we need to carry out if we were expecting to meet with somebody on the site and, because of working arrangements, they were not there. It is very limited and we do not expect it to be the norm, which we expect will primarily be unannounced inspections which are the norm for us anyway.

We have looked at all complaints received and they have been addressed. On the protocol -----