Ms Rose Wall:

To echo Professor Whyte's earlier point, we come across the same issue time and again in regard to local authorities. Time and again, we set up a case, institute a case and settle a case and there is a confidentiality clause, but then a new client comes in the following morning with the same issue. That is not effective and is certainly not cost-effective from the State's point of view as well as our own. That is why we advocate this community law centre model. It is not just about trying to deal with the individual issue coming through the door and trying to look at it more broadly. First, it is trying to educate people in regard to asserting their rights but then trying to look at it from a law reform perspective. For example, what are the issues coming through our work and through our clinics? What are the broader issues we can try to tackle through a law reform mechanism, through a lobbying mechanism or through strategic litigation, if we get that far? That model is critical.