Dr. John Lawlor:

It is unfortunate if there is a suggestion that staff did not properly handle complaints. There is no record to that at all. Professional staff were involved in safeguarding in the legacy organisations from the late 1990s and consistently through the history of Scouting Ireland from its foundation in 2003.

I will leave Mr. Elliott to comment on how these complaints were processed internally in his time and I am confident he will address that in his report.