Mr. Niall Cody:

Absolutely. It is frustrating for our staff who have to deal with things that do not work perfectly and we are working on making it seamless.

I want to talk a little about tax clearance. Tax clearance is available automatically online without any intervention. We also held a recent experiment around the use of robotics to automatically deal with the tax clearance query because most of it is a step-by-step process. We are constantly trying to innovate to improve the service provision.

The Deputy talked about what we would do before when one could ring up if a company had some temporary difficulty, and which would stop the issue of the tax clearance which would stop them getting the contract which would lead to a spiral of issues. In the introduction of our new debt management system which was launched at the end of last year, there is an online system to enter into an instalment arrangement. Once it fits the criteria, we automatically allow the instalment arrangement which would free-up the tax clearance certificate. These initiatives come from that engagement with the practitioners.