John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

The second question is on the insurance issue. We have dealt with the insurance companies. We have dealt with Insurance Ireland and, generally speaking, it is the same as the banks. To get information is next to impossible. This committee has done a huge amount of work on digging into the insurance industry and so on and in respect of the latest issue raised by Deputy Doherty, who has done a great deal of work on the issue of insurance and is to be credited for that. In that area, the public finds it very difficult to deal with insurance companies. One can search for a better quote and so on but there are people who do not have the ability to do that, particularly elderly people. The banks would not encourage one to deal with them. The insurance companies would not encourage one to deal with them, although one has to deal with them. There must be a simpler way of making complaints and listening to people other than them having to come to our offices or us having to engage with Mr. Deering. There are many people who would like to process complaints but who are simply not up to it, therefore. They are being screwed either by the insurance company or the bank. I mention that to Mr. Deering in passing. Does Deputy Doherty want to ask a question?