Mr. Ger Deering:

We have two different categories of complaints that are resolved through mediation. One is complaints that are resolved through clarification, which means that the complainant did not get anything other an explanation which he or she accepted. An important point to make here is that where a person settles a complaint through clarification, he or she has the right to re-open it. If anything further comes to light, he or she can reopen that complaint. The other 37 cases were resolved through settlement, meaning that the person actually got something. There are people who have got their trackers back through mediation by our office. That has been very successful for some people. A small number of people have also received an increased offer of compensation.