Mr. Ger Deering:

The interesting thing to observe, before we leave that topic, is that what we point out to providers is that this is a customer of theirs who has some a dispute or complaint with them. It is in everybody's interest that it is resolved. What we actually find is that a complainant becomes more convinced in some respects when a provider puts up a very strong argument, as they are entitled to do under the legislation, that this complaint is out of time. That convinces the complainant all the more that he or she must have a case. We find that it would sometimes be easier to deal with a complaint than with the time jurisdictional issue.