Mr. Ger Deering:

Sadly, it is taking longer than we would want to because, as I mentioned, we are under-resourced. While we have sanction to employ extra staff, we do not yet have those staff in place. The timeframe depends on how the complaint gets resolved. In the early stages, complaints are resolved reasonably quickly. There is a waiting period for dispute resolution. We aim to resolve complaints in dispute resolution within three months. When they go to investigation and adjudication, it can certainly take between one year and 18 months to complete them but we will speed up all of that in 2020.