Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I will move on to the complaints Mr. Deering is dealing with. At the end of October, 1,174 tracker-related complaints were on the books. Given there are a number of cohort issues of which Mr. Deering is aware, the AIB prevailing rate is probably the biggest issue in quantum terms with regard to the number of cases and there are also the Permanent TSB prevailing rate issue, the Bank of Ireland staff tracker issue and the EBS prevailing rate issue; is Mr. Deering grouping them in any sense? If he examines a case relating to the AIB prevailing rate issue and finds in favour or against the customer and other cases are very similar, I accept he must deal with each case individually but is there any way he can group them and then try to ensure a finding has effect or at least can make the process more efficient for the other cases in that group.