Seán Fleming (Laois, Fianna Fail) | Oireachtas source

The letter states, "For the vast majority of HSE staff, the only change experienced will be the introduction of the self-service tool". That means employees will download their own payslips, which is fine for salaried employees and so on. However, the letter continues:

For a smaller cohort of staff (specifically those involved in capturing staff hours worked, payroll and staff records processing) there will be more significant changes to processes and systems used. The Programme undertakes an extensive change management exercise (including engagement, communications, training and post ‘Go-Live’ support) ...

We will request details of the problems experienced to date.