Ms Derville Rowland:

We are not going to prejudge this matter. We are going to acquire the evidence. What we have to do is look at the impacts on the customers and the behaviours of the market, and that is what exactly we are going to do. We are very clear that we expect high standards and we expect adherence to the consumer protection code, and nothing changes there. This is a complex issue where lots of different pricing is occurring, with lots of different variants within that and, as stated, with more price-sensitive, younger customers who have the ability and the desire to shop around and get better pricing for themselves, which can be seen as a good thing. Some of this is as a competition strategy, not a pricing strategy, but we have to test that and we have to test what, in fact, is going on.