Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

That is fine. Ms Rowland said that the consumer protection code of 2012 is central to the Central Bank's conduct of business mandate. We know that firms must fully disclose all relevant information, including charges, in a way that seeks to inform their customers and act fairly in the interests of customers. I gave Ms Rowland two examples earlier. One involved Ray who had a renewal premium of €1,420 when the same company offered it for €680 online. The other example involved Alex from Waterford who was charged €871 when the same company offered it for €400 online. We are talking about differences of 100%. How could we argue that those companies are in compliance with the consumer protection code of 2012, which is the law of this State, in the context of acting fairly when it comes to Alex or Ray regarding the prices they were charged because there was no disclosure that the companies were operating dual pricing? Perhaps people do not know that companies are using big data and algorithms to basically impose a loyalty premium. It is not about what is the best price the company can offer a customer. it is about how much it can get away with charging the customer. That is the approach here. How could these companies be in compliance with the consumer protection code regarding their requirement to act fairly towards their customers when we see two different prices for the exact same risk profile from the exact same company?