Ms Derville Rowland:

Yes, I have the report in front of me and that is right. The FCA observes some consumers having some characteristics of vulnerability but that does not correlate to a conclusive finding in the report, or that this in fact matches their characteristics of vulnerability in total. I am not in dispute with the Deputy. The FCA has issued an interim report stating that there is concern in this area and that it is thinking about what to do. The FCA said it will do more analytics and perhaps issue a consultation paper next year around options and proposals. Appended to this the FCA has clearly pointed out that in its findings it sees older customers over represented in the group that holds insurance policies for longer. These are customers who perhaps do not like to use online channels. The FCA has also found other things where customers have some of the characteristics the FCA has defined as a vulnerability. We are not in disagreement that this is a big topic that has many dimensions to it.