Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

I apologise if that is what people took from what I said. There was a benefits estimation in qualitative and quantitative terms and the Comptroller and Auditor General acknowledges the figure in paragraph 10.4. My point was that in terms of the benefits realisation plan, it took time to realise the benefits. It took several years to roll out the 3 million cards. It takes time to realise benefits such as the capturing of data for administrative efficiencies, our not having to process second, third and fourth identity claims each time someone comes in and detecting fraud. That was the point I was making. Having an estimation of benefits actually achieved cannot be done, which is different from having an estimation of benefits which might be achieved, something which was done.

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