Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

The 2016 report of the Comptroller and Auditor General confirms that there was a high-level benefit statement. One would not call that a benefits realisation plan, but a high-level benefits statement was expected. Two years ago the then Secretary General made the point that it was very difficult to estimate the benefits of a project like this in advance. It is important to note that we were continuing a process that was already in place and formalising and professionalising it.

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