Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

I can address a couple of points. I have already acknowledged that in retrospect, it would have been preferable to have a single business case document. I agree with the points made in the 2016 document that the project had many of the elements of a business but not all of them. I absolutely agree on that. The Secretary General of the time indicated we would do an estimate of benefits, which have been done and produced for the committee. In light of the concern expressed by the committee about value for money, although it is after the event it is still worthwhile doing a cost-benefit analysis.

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