Catherine Connolly (Galway West, Independent) | Oireachtas source

I will not get into an individual case, but as a Deputy, it is difficult to listen somebody going through this. It is not even really a role for me, but unfortunately we must put in some letters. My role relates to the process, why it is taking so long and what should change. When I go back to people in Galway seeking the disability allowance, I must tell them the 16% appeal rate is higher than normal and that is not reassuring. It is something that should be highlighted, but I have not seen it highlighted.