Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
The appeals office is a quasi-judicial function. The appeals officers have to take decisions de novo.
Generally speaking, it takes six to nine months for an appeals officer to get really up to speed and be able to deliver full throughput. Unfortunately, I cannot promise there will be an instant response from putting in the extra staff.
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