Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
I think the issue is that we have had a high level of churn in our appeals officer cohort. Generally our appeals officers are more experienced officers at assistant principal level. We have had a high level of retirement so we have had a lot of new people come in. We have increased the cadre by seven appeals officers in the past year to try to deal with the backlog. The Deputy asked specifically about the backlog on disability allowance, which is 1,700.
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