Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

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9:00 am

Ms Jacqui McCrum:

If they go to an appeal, it is taking 23 weeks for the appeals office to get through a decision at this stage. That is not all of them and I do not have them broken down by the various schemes. That is just appeals in general and among all of them there is an average of 23 weeks.

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