Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

I want to deal with the first issue first, if I may. In our letter of 30 November, which included the document and which we published, we explained precisely why the document was unpaginated. The Data Protection Commissioner had sent us 14 findings and 17 requests for further information. To respond to those 14 findings and 17 requests for further information, we had to insert in the document many exhibits, technical specifications and so on, which were scanned documents. They were not our documents but were technical documents. That meant they were being scanned with pages numbers already on them, which meant that the numbering sequence, when we paginated it, did not make sense. For example, our text, which was 151 pages of the 400-odd page document-----

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