Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
We ask the staff to do that. It has to be borne in mind that it is an employment advice and counselling service. For example, people receive coaching on how to produce a better curriculum vitae and how to do a better interview and so on. We will send them on short-term training courses and so on. The ingredients in the recipe are the same but it will be tailored depending on the circumstances of the individual.
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