Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
On JobPath, while various people have criticised it, the evidence shows the value that it is providing to people, including in terms of employment progression and earnings. Also, customer feedback is good. We survey JobPath participants twice a year. The positive feedback is remarkably high. The negative feedback is equal to that in respect of other local employment services. I always caution people about tarring a particular service with a brush that could equally be applied to other services.
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