Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Photo of Catherine MurphyCatherine Murphy (Kildare North, Social Democrats) | Oireachtas source

Okay. In today's correspondence we received a reply from Mr. McKeon on the public services card. It included an assessment of the public services card project which outlines what is or is not done and what stage everything is at. The benefits realisation plan does not appear to have been assessed. The organisation's capacity to undertake the project does not seem to have had a full evaluation either. One of the criticisms of this project has been that there is no single on-paper business case, which is what this letter is addressing. I ask Mr. McKeon to respond briefly to those two points.

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