Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
I apologise for having to leave earlier. We do not do the bilocation very well here. I apologise if I have missed something where Mr. McKeon has given an answer.
I note the point about some of the online payments and the need for an identifier. I will come back to the public services card after I have asked a few other questions. I acknowledge that some of the payments made online, such as maternity benefit, are very efficient. We should acknowledge that some things are working very well.
I refer to the exceptional and urgent needs payments. The majority of those would consist of the housing assistance payment, HAP. We all meet people who require such payments, as they have emergencies and so on. They are an essential safety net. Can the witnesses provide an analysis of the payments made under the housing subhead? I ask for some headline points on that.