Dr. Monika Bickert:

I very much agree it is important to tackle hate speech. It is, and has been, a focus for us and, like Mr. Packalén, we think that technology is an important part of that solution. We do not allow hate speech on our service. We have very strict policies against it. Our transparency report indicates that the majority of speech we remove for violating our hate speech policies is flagged by our automated systems before anybody has reported it to us. That number is now is in excess of 65%. Interestingly, Myanmar, is one of the areas where we have made the most progress. Back when our detection efforts removed approximately 50% of the hate speech we found with automated technology, in Myanmar, our detection rate was at 63%. We have focused on hiring people who are native language speakers and on building relationships with organisations on the ground that can help us spot trends. Those are very helpful but we also think technology is very important. We partner with others to improve that technology but we also invest significant resources ourselves.