Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

Effectively, it is finished. There are 70 cases in which we are still trying to work with the people concerned. We were able to make automatic decisions for quite a number of people. People on whom we had no information were in a different category. There were those who, based on the new model we had developed, did not receive an increase when their cases were processed automatically. We wrote to them and asked whether they had any childcare or other caring duties and to come back to us. All have come back, except 70. We just need to keep chasing them. There will always be a very small tail.

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