Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
We absolutely agree and we have a plan in place to drive the adoption of our digital services. Revenue and the Departments issuing driving licences, passports and so on are delivering the services through the portal we developed. We did the IT development and they provide their services. What is somewhat different about our service is that people are asking us to give them money so the standard of authentication in terms of identity and so on is a bit higher for us.
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