Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
Around 40% get a positive outcome, but not necessarily from the appeal. The first thing the appeals office does is send the case back to the Department with a request for a second look. Often new information is provided and the Department decides to grant an award, which means that the case does not need to be appealed.
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