Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

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9:00 am

Mr. John McKeon:

I doubt it; I do not think so. Most people are referred once. A small number of people, around 30,000 or fewer, have been referred for a second time. A total of 1,000 people have been referred for a third time but within the year, they will not get an opportunity to go again.

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