Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Mr. John McKeon:
The way CIÉ operates is that the revenue protection agent has a terminal on the train or the bus and asks a passenger for his or her card. The agent finds out that someone's card is not what it should be. At that point, the agent has the passenger's name and all of that. CIÉ then contacts the Department to ask when the card was stopped and we tell them.
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