Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Photo of Seán FlemingSeán Fleming (Laois, Fianna Fail) | Oireachtas source

We are getting a full understanding. In the particular case, it appears as if four months elapsed from the time the free travel was cancelled to the time CIÉ was notified. Irish Rail, in its letter back to the committee, said that sometimes the misuse of a public services card means someone travels for months or years without paying for a journey after his or her free travel entitlements are withdrawn. That tells me the Department does not have a systematic method of telling CIÉ. CIÉ has written to the committee to tell us that this happened for months in the particular case about which we are talking and we are not identifying the person involved. CIÉ states that this sort of thing can go on for years without it being informed by the Department.

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